Effective date: May 25, 2018
By using our website and our services, you agree to the collection and use of information in accordance with this policy.
Who we are
We, Immigration E, are an Immigration Agency acting on behalf of N.Elmi Immigration Services - collect, use, and are responsible for certain personal information about you.
When we collect your personal information, we are regulated under applicable data protection legislation and we are responsible as ‘Data Controller’ for that personal information for the purposes of that legislation. We are not responsible for the privacy practices of any third parties and you can access the privacy policies of our partners or any other third-party providers from them directly. Additional terms and conditions or privacy policies may apply if you elect to take additional services from us or other third parties.
The Information We Collect
By using our websites and/or our services, we may collect and request information from you which includes your full name, company name, title, address, email address, telephone number, date of birth, and service payment details.
If Immigration E | N.Elmi Immigration Services is handling your visa to Canada or immigration file, additional information may be requested by the Canadian immigration authorities. These additional items can include items such as your personal and family information, educational background, employment history, travel history, and financial records, race, memberships, health-related information, biometrics, and information about criminal history.
Other information we collect may include:
Publicly available information;
Internet Protocol address ('IP address') or location data;
A cookie placed on a computer, mobile or device IDs.
We collect personal information from you when you use our services and our website. Where you are making an application on behalf of another person, you must obtain their permission to make the request and share their personal information with us.
We might also collect emergency contact details from you, which we will use in the unlikely event that we need to contact someone on your behalf in an emergency.
Our communications with you: by email, SMS, through our call center, or through interaction with us on social media. When you call us, we may also record the call for training or quality purposes.
How do we you use your information?
Immigration E | N.Elmi Immigration Services may share the personal information with third parties for the following purposes:
To complete your visa or immigration process request as necessary, to provide visa and immigration services to you and your family, including disclosure to government agencies in the form of applications, photographs, visa requests, and/or immigration benefits. This includes providing sensitive data required for visa /immigration process request to logistics companies, translators, solicitors, government agencies, visa and immigration authorities, visa application centers;
As required by law in response to requests by public authorities including meeting national security or law enforcement requirements;
Share information with companies that provide services to assist us with our consulting and processing activities in visa and immigration requests. Any sharing of data is subject to the EU General Data Protection Regulation requirements.
Immigration E | N.Elmi Immigration Services may also use the information to communicate with you directly via e-mail or direct mail, such as to inform you about the status of your application or other important topics. We may also use your email address to send you reminders, such as, for example, a reminder of sending us missing documents to complete the process. We will only contact you if it is necessary, or you have provided us with your express consent to do so.
Immigration E | N.Elmi Immigration Services collects and processes personal information in order to fulfill your immigration process or visa request and our commitment to you. This information is collected and processed in accordance with local laws including General Data Protection Regulation regulations in the European Union. For those individuals to whom the General Data Protection Regulation applies, general personal information is collected and processed on the basis of the contract formed or to be formed between Immigration E | N.Elmi Immigration Services
and the applicant, but the additional sensitive personal information is collected and processed under the lawful basis of consent.
By agreeing to use our services and giving your consent, you are giving Immigration E | N.Elmi Immigration Services the following rights:
The right to collect your personal information;
The right to process your personal information;
The right to share your personal information with third-party providers and government entities as needed, such as logistics companies, translators, solicitors, government agencies, visa and immigration authorities, visa application centers;
You can revoke consent at any time and you also have the right to have your personal information erased at any time. Immigration E | N.Elmi Immigration Services will erase any data as long as it is legally allowed in the country where we operate. You may make this request by simply sending us an email at firstname.lastname@example.org . We will acknowledge the request, review it, and will advise if we are lawfully allowed to complete the request.
After review we will:
inform you that your data has been removed from our database;
inform you that Immigration E | N.Elmi Immigration Services is legally not allowed to remove the mentioned data from our records considering the nature of the data and the country of its origin.
At any time, you have the right to access your personal information held by Immigration E | N.Elmi Immigration Services. To make a request for access to your data, a personal appearance is required at Immigration E | N.Elmi Immigration Services location with a passport or government-issued ID. After confirming the identity of the requester, Immigration E | N.Elmi Immigration Services will provide your personal information in accordance with our policies.
If you are an EU resident /national Your information may need to be transferred outside the EU region to logistics companies and governmental agencies in the countries where Canadian Consulates/Embassies, Visa Application Centers, Canadian Immigration authorities are to complete your request. We are using all reasonable measures to ensure that your personal information remains confidential.
If you consider that your rights have been violated under General Data Protection Regulation you may complain to the data protection authority in the country in which you reside or through website https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en
Enforcement and Liability
Immigration E | N.Elmi Immigration Services has mechanisms created to help assure compliance with the Privacy Protection Principles. Clients may file a complaint concerning the processing of their Personal Data. We will take steps to remedy issues arising out of its alleged failure to comply with the mentioned principles.
Consumers may contact Immigration E about complaints regarding the company’s practices.
How We Collect Information
We collect information from you in the following ways:
We may collect personal information from you by asking that you provide it to us. Immigration E collects information that is needed to help us provide the service you request.
Cookies are very small text files that are stored on your computer when you visit some websites. We use a combination of session cookies and persistent cookies in order to track how you use and experience our website, build anonymous statistical data about how our website is performing, and to power the personalization of website content to you. You can find more information about cookies at www.allaboutcookies.org. We have little control over these “third party” cookies, so we suggest that you check the respective privacy policies for these external services to help you understand what data these organizations hold about you and what they do with it.
• Google AdWords: https://support.google.com/adwords/answer/2549116?hl=en
• Google Analytics: http://www.google.com/analytics/learn/privacy.html
• Google Tag Manager: https://www.google.com/analytics/tag-manager/faq/
Immigration E employs third-party cookies to perform functions on our behalf such as marketing assistance. The data that we provide them does not reveal specific personal information related to our customers. This data is used for specific functions that require broad-based user statistics. You can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are on our website
Web Beacons and Web Server Logs
A web server logs are records of activity created by the computer that delivers the webpages you request to your browser. The web server log also may record information about your browsers, such as your IP address and the cookies set on your web browser by the server.
A web beacon is a clear picture file used to keep track of your navigation through a website that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in an HTML-formatted email to determine responses to our communications and measure their effectiveness. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.
Protecting Your Information
We are committed to protecting your personal information. While there is always some risk involved with transmitting information over the internet, we strive to protect against the misuse of any personal information that we receive from you via our website.
Deleting Your Information
In most of the cases, we delete personal data within 90 days after our services conclude; however, we will retain and use your information as necessary to comply with our legal obligations, government auditing requirements, resolve disputes, and enforce our agreements. At the end of such period, we may, at our discretion, destroy such personal data without notice to you.
Links to Other Websites
The website may include social media buttons, such as the Facebook button.
Immigration E does not sell services for purchase by children, but by adults. Therefore, if you are not 18 years or older, you are not authorized to use our site. We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.
Where applicable data protection legislation provides, you may have a number of rights in relation to your personal information, including rights to:
know who is processing your personal data;
access any personal data that was collected about you;
require the organization to correct the inaccurate personal data;
request the personal data to be deleted and prevent from a further collection;
restrict the processing of specific categories of personal data;
transfer personal data to a recipient of your choice;
consent or withdraw consent to the processing of your personal data;
opt-out of the use of your personal data by automated systems, such as artificial intelligence (AI)
How we keep your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your personal information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Changes to this privacy notice
How to contact us
Please contact us at email@example.com if you have any questions about this privacy notice or the information we hold about you.
Electronic Records: Electronic transmissions or messages/emails created, sent, forwarded, replied to, transmitted, stored, held, copied, downloaded, displayed, viewed, read, or printed by one or several electronic systems or services.
Personal Information: By law, any records, regardless of physical form or characteristics, made, produced, executed, or received by any department or office in connection with the business, and retained by that department as evidence of its activities or functions because of the information contained therein.
Principles: Information should be used only for the purposes for which it was collected unless the individual gives additional consent. (e.g., a department should not share information with an administrative office for a separate purpose without the individual’s/applicant’s knowledge and consent.)
Non Disclosure and Consent Information should not be released to third parties external to the firm without consent.
While every effort is made to provide accurate information, visa and immigration requirements are constantly changing and there may be a delay before we are advised of such changes. Processing times and charges given are solely for guidance purposes and cannot be guaranteed.
Travel arrangements should not be confirmed prior to the visa being issued unless it is specifically required for that consulate. In such cases, refundable arrangements should be made.
Our firm safeguards the privacy of all requests, by protecting all electronic and written records classified as confidential information. Unauthorized accessing and/or disclosure of confidential information by our employees is prohibited and may result in legal penalties. This policy applies to records maintained in any type. Please note that email is not a 100% secure means of communication and you should be aware of this when forwarding any information via email.
This website provides general information on immigration and should not be relied upon as legal advice. If you require Immigration advice, you should retain a qualified immigration consultant depending on your specific circumstances.
We recognize the importance of privacy and the sensitivity of personal information. You can rest assured that all the information received by our offices is confidential.